Rights to Decide
There are five formally constructible forms about how people, or role bearers can be tied into decisions in organisations:
• Decision: The persons who finally decide and are responsible
• Participation: The right to participate in the decision-making process and to represent one’s own opinion.
• Information: The right to be informed about a decision
• Escalation: The right to escalate a decision to a veto holder
• Veto: The right to prevent a decision
As trivial as these distinctions may seem, experience shows that in many organisations, communications and formal determinations about re-occurring decision-making processes are lacking and inconsistent with regard to the social level. Often, a discussion about this list alone leads to considerable gains in effectiveness and a lessening of de-motivation and informal resistance.