The guiding process handling the past is always activated when an organisation is exposed to an irritation. Like all systems, an organisation can be irritated when it is able to be responsive to an environmental irritation. Because of the responsiveness, the organisation must react by varying their processes (“Carry on like this or change?”), then deciding and finally defining the chosen variant as the new standard.
An organisation’s irritation competence can be recognised by the fact that it has, and uses, many possibilities in order to remain linked to differing environments, and that it equips itself with relevant irritation responses, i.e. develops routines about how the responsiveness becomes relevant as irritation.
The irritation competence will further reduce
• according to how definitively organisations, or sections of them, feel towards their own environment (“What do they understand about this matter?!”) and the relationships which are formed to the outside become more withdrawn (“Well, we don’t need to worry about that!”)
• the more risky it is to check the existing knowledge (“Dare I question this?”) and
• the smaller the role the perceptions of employees play in the relevant processes (i.e. in meetings where no participant is asked, but is only given information and instructions).