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There is no understanding without dialogue. We learn language from other people, we learn descriptions from other people, we learn how to make ourselves understood and how to understand others, from other people; without dialogue there is no psychological process. The person arrives at the ‘I’ through the ‘thou’ (Buber). Successful and unsuccessful regulatory experiences with others form the basis for what one makes plausible in oneself and others and what remains (must remain) implausible. Therefore, direct relatedness is necessary in the counselling situation, so that it can develop possibilities of understanding in the atmosphere of resonance and acceptance thus created. Dialogue is the verbal side of contact. Through co-creation, experience-rich psychological processes emerge which are diagnostic, exploratory, experimental, opening, permitting, enabling and which make experiences available to the client to make his guiding distinctions more conscious, so that change can take place. Dialogue is experienced acceptance.

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